Research of satisfaction of elderly people with the quality of social services in OGAUSO «Integrated Center for Social Services of the Population

Том 7 (2022), № 2-3, с. 228–237

[ SOCIOLOGICAL SCIENCES ]

Article (file: pdf, size: 418 KB, downloads: 355)

Abstract:

The article is an analysis of the assessment of the quality of social services for the elderly as recipients of social services of the OGAU SB «Integrated Center for Social Services of the Population» (Irkutsk). The paper reveals the content of traditional and innovative technologies of social services for the elderly. With the growing number of elderly citizens, the importance and development of hospital-substituting technologies that take into account the main characteristics and social problems of the elderly is increasing. As part of the research topic, a survey was conducted of recipients of social services in the department No. 8 of this social service to determine the degree of satisfaction with the quality of social services in order to improve the tech-nologies of social services for the elderly at home as one of the inpatient replacement technologies. In addition to the survey method, a SWOT analysis was used aimed at understanding the quality of the organization of social services in general, implemented in this institution and those factors that affect its decline. During the analysis, such results were obtained as 1) a high level of satisfaction of elderly people with the majority of social services provided (the waiting period for services, professional competence of staff, confidentiality of services, the possibility of filing complaints, comments, suggestions, openness and accessibility of information about the organization, the comfort of receiving), 2) a low level of satisfaction of elderly people with the quality of ac-tivities of a group nature (recreational, leisure, preventive, etc.). It is also concluded that it is necessary to get acquainted with the positive foreign experience of organizing social services for senior citizens in order to use their various forms, methods, technologies in the development of the quality of social services in our country.

Keywords:

social services at home, elderly people, inpatient replacement technologies, SWOT analysis, assessment of the quality of social services, satisfaction, quality of life

Authors:

Thi H. Nguyen, Tatiana G. Bakhmatova
Baikal State University, Irkutsk, Russian Federation

For citation:

Nguyen T. H., Bakhmatova T. G. (2022) Research of satisfaction of elderly people with the quality of social services in OGAUSO «Integrated Center for Social Services of the population». Sotsialnaya kompetentnost = Social Competence. Vol. 7. No. 2-3. P. 228-237. (In Russ.)

References

  1. Ancyferova L. I. (2001) Psychology of old age: features of the development of personality psychology in the period of late maturity. Psihologicheskij zhurnal = Psikhologicheskii zhurnal. No. 3. P. 86–99. (In Russ.)
  2. Basov N. F. (2013) Social gerontology. Kostroma: KGU im. N. A. Nekrasova. 418 p. (In Russ.)
  3. Borodina O. D., Savchenko V. V. (2016) Innovative forms of social services for disabled and elderly citizens at home. Mezhdunarodnyj zhurnal prikladnyh i fundamental’nyh issledovanij = International journal of applied and fundamental research. No. 2. P. 321–324. (In Russ.)
  4. Butueva Z. A. (2015) Modern technologies of social services for older people in the context of demographic aging. Vestnik Volgogradskogo gosudarstvennogo universiteta = Science journal of Volgograd state university. No. 4. P. 74–80. (In Russ.)
  5. Vidmer T. (2012) Round table “Specifics and problems of social work with the elderly and disabled in rural areas”. Social’naja rabota = Social work. No. 5. P. 42–43. (In Russ.)
  6. Glazunova O. V. (2011) Bibliotherapy: history, methodology, practice. Rostov-na-Donu: Feniks. 28 p. (In Russ.)
  7. Dubovikova L. A., Polevaja N. M. (2017) Stationary-replacing technologies of social work with the elderly (on the example of the Amur Region). Vestnik Amurskogo gosudarstvennogo universiteta = Bulletin of the Amur State University. No. 78. P. 111–115. (In Russ.)
  8. Klimova S. V. (2019) Stationary substitution: the interaction of social services and health care. Saratov: Izd-vo SGU, 114 c. (In Russ.)
  9. Koval’chuk O. V., Olejnik E. A. (2018) Stationary-replacing technologies as an innovative form in social services for the elderly. Current issues of social researches and social work. No. 3. P. 21–23. (In Russ.)
  10. Migunova A. V. (2019) The main features and trends in the development of the modern Russian system of social services for the population. Vestnik Permskogo nacional’nogo issledovatel’skogo politehnicheskogo universiteta = PNRPU sociology and economics bulletin. No. 3. P. 39–50. (In Russ.)
  11. Nor-Arevjan O. A. (2014) Social gerontology. Moscow: Dashkov i K. 312 p. (In Russ.)
  12. Surnina N. N., Chernysheva N. V. (2017 Team approach in the practice of social work: theoretical aspect. Kul’tura, lichnost’, obshhestvo v sovremennom mire: metodologija, opyt jempiricheskogo issledovanija = Culture, personality, society in the modern world: methodology, experience of empirical research. No. 1. P. 1555–1566. (In Russ.)
  13. Cacura E. A. (2018) Stationary-replacing social service technologies: regional experience. Otechestvennyj zhurnal social’noj raboty nauki = Domestic journal of social work. No. 2. P. 33–40. (In Russ.)
  14. Shamkova S. V. (2014) On the issue of innovative technologies of social work with the elderly in St. Petersburg. Vestnik Orlovskogo gosudarstvennogo universiteta = Bulletin of Orel state university. No. 2. P. 52–55. (In Russ.)